FAQs

As soon as your order has been received by us, you will get an email notification notifying you. Once order is ready and is on its way, you will receive another email, along with a tracking number. Express Postage will take 1-2 days and Standard Postage will take 2-3 days once you receive the notification. Each state will differ on delivery days.

We put an ice pack with the products before shipping.  The ice pack is sweat proof so this will not spoil the products. The ice pack is also reusable and recyclable. 

We have ensured our packaging is environmentally friendly - sourcing compostable bags for your Protein ball packs.

ballzy Protein Balls will last in the fridge for up to 6-8 months. Of course, these taste that good, so you might not have any left for that long...

Here at ballzy, we try our best to cater to all allergen requirements. We have special designated equipment to make nut free and any other allergies that our customers may have. If you have any additional requirements, feel free to send us a message and we will get back to you when we can.

During the process of making our products masks, gloves and hair nets are used to ensure we do not contaminate the products in any way. 

Yes you may. For any dietary requirements please email us oninfo@ballzy.com.au . Let us know what you are allergic to and we will work with you to help you with your dietary requirements. 

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